Terms of Use

1. What Locofly is

locofly runs its own grocery outlets and delivers from them. We are not a marketplace — we do not list other shops or sellers. The products, the prices, and the quality are ours, and so is the responsibility for them.

You must be 18 or older to place an order.

2. Looking around without an account

• You can browse products and add them to your cart without making an account.
• You need an account only to place an order, save an address, or track a delivery.
• Until you log in, your cart stays on your phone — not on our servers.
• Before you set your address, we show you a default store. Prices, stock, and delivery time may change once we know where you are.

3. Your account

• You log in with an OTP on your mobile number. There is no password.
• One account per mobile number.
• You are responsible for what happens on your account.
• You can delete your account any time from Profile → Delete Account in the app.

4. Orders and prices

• All prices are in rupees and include GST.
• Prices can change without notice.
• We can refuse or cancel an order.
• What is in stock changes by store and by time of day.
• Weights of loose items are close, not exact.
• Product photos are for reference — the actual pack may look different.

5. Delivery

• We deliver only within the area around each store. The app tells you if your address is outside it.
• Delivery times shown in the app are an estimate, not a promise.
• Someone needs to be at the address to take the order.
• Any delivery charge is shown before you pay.

6. Returns and refunds

• If something arrives damaged, expired, or wrong, we refund it.
• For fresh items, tell us within 24 hours of delivery.
• We may ask for a photo.
• Paid online: the money goes back the same way, in 5–7 working days.
• Paid cash on delivery: we give you Locofly credits to use on your next order.

7. Payment

• You can pay by UPI, card, net banking, or cash on delivery.
• Online payments go through Razorpay. We never see or store your card or bank details.
• If a payment fails, check your bank message before trying again.

8. Referrals and credits

The amounts, the minimum order, and the limits are shown in the app. Whatever the app shows when you use the feature is what applies — we can change these at any time.

• Your friend can use your code only before their first order.
• You cannot use your own code. One code per account.
• Your friend gets their credit as soon as the code is applied.
• You get your credit only after your friend's first order is delivered, and only if it is above the minimum shown in the app.
• Credits are money off your order, not cash. You cannot withdraw them or send them to anyone.
• Credits work on orders above the minimum shown in the app, and there is a cap per order.
• Credits expire after the number of days shown in the app.
• Cancel an order and the credit you used comes back.
• One reward per mobile number. Deleting your account and signing up again does not make you eligible again.
• If we find misuse — your own code, many accounts, or orders placed only to collect rewards — we can take the credits back and block the account.

9. What you must not do

• Break any Indian law while using Locofly.
• Place fake orders or misuse offers and referral codes.
• Use bots or scripts on the app or website.
• Abuse or threaten our delivery or support staff.
• Try to get into our systems or other people's data.

10. Where our responsibility ends

We sell our own products, so if something is wrong with what we delivered, tell us and we will fix it — replace it or refund it.

Beyond that, we are not responsible for indirect losses. For any one complaint, the most we can owe you is the value of that order.

We are not responsible for delays caused by weather, traffic, or other things outside our control — but you can always cancel and get your money back if we have not delivered.

11. Changes to these terms

We may update these terms. If we change something important, we will tell you in the app. Using Locofly after that means you accept the change.

These terms follow Indian law.

12. Contact

Something wrong, or a question about these terms? Write to business@locofly.in. We read every mail.