1. Order Cancellation

You may cancel your order before it has been accepted and assigned to a picker. Once the order is in the picking stage, cancellation is not possible as the items are already being prepared for delivery.

To cancel an eligible order, open the locofly app, go to My Orders, select the order, and tap Cancel Order. If the option is not visible, the order has already moved past the cancellable stage.

2. Refunds

If you cancel an order before it is picked, or if we are unable to fulfill your order for any reason, a full refund will be issued to your original payment method within 5–7 business days.

UPI / Net banking / Debit card payments — refunded to source within 5–7 business days.
Credit card payments — refunded to card within 7–10 business days (bank processing times may vary).
Cash on Delivery orders — no refund applicable as payment was not collected upfront.

3. Wrong or Damaged Items

If you receive a wrong item or a damaged product, please contact us within 24 hours of delivery with a photo of the item. We will arrange a replacement or issue a full refund at our discretion.

4. Missing Items

If an item is missing from your order, please report it within 24 hours through the app or by contacting our support team. We will refund the amount for the missing item or deliver it at the earliest opportunity.

5. Non-Refundable Situations

Orders cancelled after the picking stage has begun.
Perishable items (fresh produce, dairy) once delivered in acceptable condition.
Orders where the customer was unavailable at the time of delivery and the order was returned.

6. Contact Us

For any cancellation or refund queries, reach us at business@locofly.in or via WhatsApp at +91 73100 80768. We aim to respond within 24 hours.